Refund & Dispute Policy
Refund & Dispute Policy
Embedded Files
Here's our take
Below are the policies that explain how refunds and disputes are handled for digital products and services offered through this platform. Our goal is to ensure clarity and transparency in every transaction, while maintaining fairness to both parties. Please review the policies carefully to understand the terms related to refunds and dispute resolution.
1. Refunds for Digital Products and Services
1. Refunds for Digital Products and Services
Due to the nature of the services provided—writing, graphic design, AI tutoring, and other digital products—refunds are generally not available once the final product has been delivered. This policy ensures that the time and effort invested in delivering high-quality work are respected.
Due to the nature of the services provided—writing, graphic design, AI tutoring, and other digital products—refunds are generally not available once the final product has been delivered. This policy ensures that the time and effort invested in delivering high-quality work are respected.
However, in certain cases where no substantial work has begun, a refund may be considered. If you wish to request a refund before work starts, please contact us immediately to discuss the possibility.
However, in certain cases where no substantial work has begun, a refund may be considered. If you wish to request a refund before work starts, please contact us immediately to discuss the possibility.
2. Project-Based Services
2. Project-Based Services
For project-based services, cancellations and refunds may only be requested before the project is initiated. Once work has commenced, the payment is considered final, and no refunds will be issued unless otherwise agreed upon in writing.
For project-based services, cancellations and refunds may only be requested before the project is initiated. Once work has commenced, the payment is considered final, and no refunds will be issued unless otherwise agreed upon in writing.
3. Dispute Resolution
3. Dispute Resolution
In the event of a dispute regarding the quality or delivery of the work, we encourage open communication to reach a resolution. Disputes must be raised within 7 days of receiving the final product. All reasonable efforts will be made to address the concerns and, where necessary, revise the delivered work.
In the event of a dispute regarding the quality or delivery of the work, we encourage open communication to reach a resolution. Disputes must be raised within 7 days of receiving the final product. All reasonable efforts will be made to address the concerns and, where necessary, revise the delivered work.
For disputes that cannot be resolved amicably, we will follow standard business practices to reach a fair resolution, including third-party mediation if needed.
For disputes that cannot be resolved amicably, we will follow standard business practices to reach a fair resolution, including third-party mediation if needed.
4. Contact Information for Refunds and Disputes
4. Contact Information for Refunds and Disputes
To request a refund or raise a dispute, please contact the customer service team at info@jacobalabi.com. We will respond within 3 business days.
To request a refund or raise a dispute, please contact the customer service team at info@jacobalabi.com. We will respond within 3 business days.
Google Sites
Report abuse